Refund & Cancellation Policy
Effective Date: July 20, 2026
At SIMX, we strive to provide a smooth and professional booking experience. Please review our cancellation and refund policy below.
A booking is considered confirmed only after it has been approved by the SIMX team and any required deposit or payment has been received, if applicable.
Customers who wish to cancel a confirmed booking should notify SIMX as soon as possible.
- Cancellations made well in advance of the scheduled event may be eligible for a full or partial refund, depending on the agreement made at the time of booking.
- Cancellations made shortly before the event may not be eligible for a refund.
- Any non-refundable deposits, if applicable, will be clearly communicated before confirmation.
Customers may request to reschedule their booking, subject to simulator availability and approval by SIMX. We will make every reasonable effort to accommodate scheduling changes.
In the unlikely event that SIMX must cancel a confirmed booking due to unforeseen circumstances, customers will be offered either:
- A full refund of any payments made, or
- The option to reschedule the booking at no additional cost.
If an event is delayed due to circumstances beyond the customer's or SIMX's control, both parties will work together to arrange a suitable alternative whenever possible.
Approved refunds will be processed using the original payment method whenever possible. Processing times may vary depending on the payment provider or financial institution.
If you have any questions regarding cancellations or refunds, please contact the SIMX team using the contact information provided on our website.